What is Direct Deposit Switch?
Direct Deposit Switch removes the hassle of re-establishing direct deposits and bill pay to ensure you don't miss a payment when you change financial institutions.
Easily, quickly, and securely switch your current online payments, automated payments, and direct deposits from your existing financial institution's accounts to your new account at Infuze CU.
Check out our Direct Deposit Switch FAQs below.
How do I start using Direct Deposit Switch?
If you open your new checking account at a branch, we will provide you with a SwitchTRACK code to allow you to switch your current online payments, automated payments, and direct deposits to Infuze CU. You will use this code to log into Direct Deposit Switch and begin setting up your switches.
If you open your new checking account online, an email with instructions on how to access Direct Deposit Switch will be sent to you so that you can begin setting up your switches. It's that simple!
What is an automatic payment?
An automatic payment (or ACH) is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.
What is a Direct Deposit?
A Direct Deposit is any payment that you receive from a person or organization directly into your account. These include payroll Direct Deposits, government Direct Deposits (Social Security, Disability, etc.), and dividend Direct Deposits from investment accounts.
How does Direct Deposit Switch work?
Direct Deposit Switch takes the hassle out of moving automated payments and direct deposits to your new account. You input your payment and direct deposit information into our secure Direct Deposit Switch system and we'll get to work contacting all the billers to switch your payments over to your new Infuze CU account. You can monitor progress and track status in the "Status" column.
How long does it take for my biller to update my payment account?
The time for each payment to switch varies depending on the type of payment, biller and the method needed to switch the payment. ACH payments and direct deposits typically take between 7-10 days to switch, but can be faster with certain billers. It's always a good idea to check your switch status page for the most current information about each switch.
Where do I get a SwitchTRACK code? What happens if I misplace my SwitchTRACK code or my SwitchTRACK code isn't working?
Infuze CU will provide you with a SwitchTRACK code when you open a new account at a branch. If you have misplaced your code, a new code will need to be generated. Please contact Infuze Member Support at 800.244.6628.8797 or visit your local branch.
Is Direct Deposit Switch secure?
Yes! Direct Deposit Switch uses the latest in online encryption protection to gather and store your switch information. Additionally, our mailing facilities adhere to the highest industry standards in regard to the security of your personal information.
How long will it take for me to switch my payments?
It can take anywhere from two weeks to 30 days for your online payments, direct deposits, etc. to get switched depending upon the financial institution, merchant, or organization involved. It's always a good idea to review your switch status page for the most current information regarding each switch.
Do I need to call my billers to confirm the switch?
We display the status for each automated payment or direct deposit in the "Status" column. If a switch shows as "Completed" there's no need to contact the biller. For switches that are marked as "Mailed" for more than 10 days, you may want to contact the biller to confirm the status.
Does Direct Deposit Switch work with Direct Deposit?
Yes. Indicate the type of direct deposit you want to switch and complete the required information.
Please note: Some employers and government agencies require direct deposit switches to be completed directly with them. In these cases, they may not accept our switch request.
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